Salesforce generative ai use cases 52% say they use generative AI more now than when they first started. The Einstein Platform provides you with some powerful tools to configure and use large language models (LLMs). May 19, 2025 · Einstein GPT is a generative AI tool from Salesforce that combines public and private AI models to create content within Salesforce CRM. It’s important that your data stays safe while you innovate with new technology. g. In this article, we provide a realistic picture of the possible uses of AI solutions from Salesforce. Einstein generative AI keeps trust as its #1 value, and we strive to make sure your data is secure while also creating experiences that are accurate and safe. Sep 2, 2024 · Announced at TrailblazerDX 2023, Salesforce launched Einstein GPT to deliver auto-generated AI content, right within the Salesforce platform. Bring conversational AI to any workflow, user, and department with Einstein. Salesforce Help; Docs; Einstein Generative AI; Einstein Generative AI & Trust. Data Cloud Live Demo Understand the power of Data Cloud by seeing it in action Contracts AI: Use generative AI to change how your business handles contracts, clauses, and documents. Build a trusted and customizable AI assistant that empowers your users to get more done in Salesforce. Use our AI to create customizable, predictive, and generative AI experiences to fit all your organizational needs, safely. At the same time, many businesses have sprung up to optimize those models and support LLM integration into new and existing applications. One of the most impressive aspects of generative AI is that it creates new content almost instantly. Salesforce for Non-profits and Grantmakers delivers trusted, extensible AI built into the fabric of our platform. Jun 28, 2024 · Find out which AI use cases are really possible in Salesforce in 2025, what the requirements are (e. Industry cuts Dive deeper into the most compelling AI trends and use cases across key industries. And see real-world examples and insights that will help you reimagine how you engage with your customers. See Get Started with Agents. This tool is similar to Einstein for Developers, which provides external Salesforce developers with an IDE extension to aid in writing Apex and LWC code. . An AI use case is any particular way AI can be used to benefit you. There are many use cases for Einstein GPT, including Slack, sales, service, marketing, commerce, and app builders. By pulling transformative generative AI technology into the Salesforce CRM, customers will have the ability to quickly and easily generate AI-created content across every sales, service, marketing, commerce, and IT interaction. With customer expectations rising and personalization now an expectation, marketers can use generative AI to help maintain customer loyalty and gain insights in a post-cookie world. It uses Salesforce’s AI models and data, along with generative AI like OpenAI’s ChatGPT, to automate tasks, personalize interactions, and provide real-time insights. The generative AI (gen AI) ecosystem is growing at an incredible pace with the release of multiple, highly capable large language models (LLMs). Jun 5, 2023 · Generative AI has raised considerable buzz lately, but with this hype comes a lot of misconceptions and confusion on how it can help marketers. Oct 3, 2019 · First, let’s discuss what a use case even is. You can also use Prompt Builder features to create, manage, and use your prompt templates. AI For Startups: 9 Use Cases For Growing Businesses We trust generative AI algorithms with important decisions, but know little about how they work Mar 7, 2023 · Q. Contracts AI streamlines the labor-intensive process of drafting clauses for legal agreements and enables the efficient extraction of contract details and clauses from complex PDFs. Nearly 4 of 5 sales leaders (78%) are concerned that their company is missing the boat on generative AI, according to Salesforce’s Trends in Data and Analytics for Sales report. Sep 10, 2024 · To further this initiative, Salesforce launched CodeGenie, an internal IDE-based tool aimed at boosting developer productivity. Learn More In this video, learn how Salesforce uses the power of generative AI to transform the way businesses and customers interact. What is Einstein GPT and why does it matter to Salesforce customers? Einstein GPT is the world’s first generative AI for CRM. for data) and how you can benefit from using Einstein & Co. May 7, 2025 · Salesforce GPT, the generative AI platform, is integrated throughout the Salesforce ecosystem, gives businesses the ability to optimize processes, customize customer interactions, and make data-driven decisions with speed and accuracy. 2 days ago · This selection of use cases—grounded in real results, supported by AI research—is curated to help you spark ideas and navigate AI trends by letting ROI lead the way. These early adopters are also looking to expand generative AI use cases from fun and games to workplace and enterprise applications: 75% of generative AI users are looking to automate tasks at work and use generative AI for work communications. Below are some great examples: Predict the likelihood of a lead converting to a sale ; Deflect routine customer service questions with chatbots ; Recommend products to customers similar to ones they’ve already purchased or viewed Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions. Use our AI to create customisable, predictive and generative AI experiences to fit all your organisational needs, safely. Discover the five key steps to ready your organization for the AI transformation. uvzkv ydhkhf mjqrw amkl sosu pqvlee edlso djgh gvewpdty ntyp

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